Price Buster

Privacy Policy

This Privacy Policy helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.

Our policy applies to you if you use our products or services over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our “Services”).

Who we are

Discountfootballkits.com is a trading name of Vesey UK Limited (referred to using "We", "Us", "Our" or the “Company”) is a company registered in England and Wales (Company registration number: 6486633). Discountfootballkits.com is the UK’s leading teamwear specialist.

Our primary brands are [Discountfootballkits.com, Clubwebshop.com, Collegewebshop.com, and Schoolwebshop.com]

Your security

When you shop with us or use our services, you trust us with your data. We're a company that puts you, our customer, first, respecting you as an individual but also as a member of our community. We listen to our customers to understand your expectations and make sure these are reflected in our business decisions. We’re committed to maintaining your trust and confidence. In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, and how we keep it secure.

Information we collect

We collect personal information about you when you use our Websites ("Websites") or use our web or mobile device applications ("Mobile Apps") or if you communicate with us by phone, e-mail and social media. We refer to our Websites and Apps collectively as "Online Services".

The types of personal information we collect includes:

  • Personal details such as your name, address, date of birth, email address, phone number and other contact information. Transaction information, such as the product you purchased, its price, and your method of payment.
  • Information about you like your employment details
  • The phone numbers that you call us/send us messages from.
  • The date and time of the calls and messages you send or receive through our network.

When you're online the information we collect includes:

  • Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services
  • Details of your visits to the Website
  • IP address and cookie data
  • Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us.

The situations when you provide personal information could include when you:

  • Register or use our Online Services
  • Request to receive marketing or other communications
  • Enter one of our competitions or when you complete one of our customer surveys
  • Submit information when you’re providing feedback
  • Use interactive features of our Online Services.

How we use your information

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below.

When we're required to enter into a contract with you
We use your personal information to process your orders and payments or to give you a refund.

Where you have provided consent
We use email and text messages to communicate with you about our products and services, competitions, offers, promotions or special events where you tick a box.

Where there is a Legitimate Interest
As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest.

Communications

  • To provide customer support and to respond to, and communicate with you about your requests
  • To contact you if we need to obtain or provide additional information
  • To check our records are right and to check every now and then that you’re happy and satisfied (e.g. customer surveys).
  • For marketing activities (other than where we rely on your consent) e.g. marketing permissions captured during the course of a sale, personalising marketing messages through social media and other third party platforms;
  • To send promotional material (e.g. renewals) to you in the post or inform you of our offers by telephone
  • To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request)
  • To send communications to you about your orders, purchases or accounts and bill you for using our products or services
  • To let you post on our blogs and interact with us through social media.

Personalise & Improve our Service

  • To personalise your experience on our online services. This could include providing you with interesting, relevant content, or making navigation to our Sites and Mobile Apps easier
  • To help us understand more about you as a customer, the products and services you use, the way you use them and how you shop across the company, so we can serve you better
  • Improve the content and appearance of the Website(s) or App(s), and to make sure that content is presented in the most effective manner for you
  • To operate, evaluate and improve our business, including the development of new products and services; to determine the effectiveness of our sales, marketing and advertising; and the analysis and improvement of our products, offers, promotions, and Online Services and other technologies
  • To show you relevant ads by using data collected from your devices, including your searches, location, ads that you have seen and personal information that you have given us, such as your age range, gender and topics of interest.

Company Interest

  • To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
  • For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.

When we're required to comply with our Legal Obligation
We'll use your personal information to comply with our legal obligations including:

  • To identify you when you contact us
  • To verify the accuracy of data that we hold about you
  • To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.

Where it is in your Vital Interest
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.

Who we share your personal information with

We may share your personal data with:

  • Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • Our professional advisers, including, without limitation, our insurers;
  • Our suppliers, business partners and sub-contractors;
  • Our Third Party Advertisers; and,
  • Search engine and web analytics providers.

International transfers of your personal information

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

How long we keep your personal information

We will retain the personal information you provided us on our Website or Services so long as that account remains in existence. This could include one of the ways specified in 'How we use your personal information' and for one of these reasons:

  • To respond to any questions or complaints
  • To show that we treated you fairly
  • To maintain records according to rules that applies to us
  • To establish, bring or defend legal claims.

We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes.

We do not retain personal information in an identifiable format for longer than is necessary.

Your rights

Access to Information held about you

You have the right to request what personal information we hold about you. This is sometimes called a 'Data Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we'll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we’ll respond to you within 30 days after we've received this information or, where no such information is required, after we’ve received your request.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.

Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

Where we rely on our legitimate interests, as set out under 'How we use your personal information', you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.

You can ask us to restrict the use of your personal information if:

  • It isn't accurate.
  • It has been used unlawfully but you don't want us to delete it.
  • It's not relevant any more, but you want us to keep it for use in legal claims.
  • You’ve already asked us to stop using your data but you’re waiting for us to tell you if we’re allowed to keep on using it.

Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you to provide other details to help us respond to your request.

If you would like to exercise these rights, please contact us at info@discountfootballkits.com

Please make sure you provide the following identification documents as part of your application:

  • One proof of identity - we can accept an unexpired copy of either your passport or your driver's licence
  • One proof of address - we can accept a copy of most recent (and less than 3 months old) credit or debit card statement or a utility bill showing the same name and address on your account or driving license where it hasn't been used as proof of identity (see above)

How can you stop the use of your personal data for direct marketing

We won't send you marketing messages if you tell us not to.

  • You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication. Please also note that you may continue to receive Service communications in relation to the product and services we have sold to you

Security measures

All companies and brands within Vesey UK Limited use technical and organisational security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties.

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