To our Customers, Clubs & Partners,
We wanted to update you on how we’re adapting to keep everyone safe in these unprecedented times.
As a family business, founded over forty years ago, in 1979, we’ve always strived to Do The Right Thing, and that isn’t changing.
The right thing to do now is to act to protect each other - our team, our customers and the communities we live and work in.
In light of that, and the Governments announcement last night (March 23rd 2020), we have decided to temporarily close all of our business operations with immediate effect, until further notice.
Whilst currently, many companies are only closing the retail side of their operation, yet still continuing with warehousing & distribution, defeats the object of social distancing. We feel as a company & morally, we must take a different approach and put health above sales, and we hope that other companies will follow suit.
These are unprecedented events and we anticipate that many of our customers will contact us at this time, unfortunately, we will not be contactable by telephone during this period, but have in operation a small skeleton customer service team, remotely working, whom will be working through any emails we may receive, so ask that you direct all questions via email to firstname.lastname@example.org, we please ask for your patience during this difficult time.
It was our intention, that we would be able to facilitate an orderly closure with advanced warning, however, the safety and welfare of all UK citizens must now take priority.
We understand the importance of our e-commerce websites to our customers, and these will remain operational, enabling our customers to view products, view & save quotes and place orders if required, but these orders will not be processed, until our team revert to normal operations, which we will advise in due course.
Finally, we ask that you please follow government guidelines, and stay at home where possible, for the benefit of our health, our family & communities health, and most importantly to protect our fantastic emergency services and NHS on the front line.
We thank you for your loyal support and understanding in these exceptional circumstances and look forward to supplying you with your kit and equipment needs, in the near future.