All orders require a signature; our courier will make three attempts to deliver your goods. If you are not available to sign for the order and the goods are returned to us, you will be recharged for another delivery and any costs associated with the return of your parcel from the delivery company.
Please note that on the day of delivery you shall receive an email from our courier to inform you of the hour time-slot of when they shall attempt to deliver your order.
The company charges for all deliveries.
Online orders only:
Order value up to £50.00 = shipping cost £7.95 inc vat to a UK mainland address
Order value up to £250.00 = shipping costs £9.95 inc vat to a UK mainland address
Order value up to £500.00 = shipping costs £14.95 inc vat to a UK mainland address
Order value up to £750.00 = shipping costs £19.95 inc vat to a UK mainland address
Order value up to £1,000.00 = shipping costs £24.95 inc vat to a UK mainland address
Order value up to £2,000.00 = shipping costs £34.95 inc vat to a UK mainland address
Order value up to £3,000.00 = shipping costs £44.95 inc vat to a UK mainland address
Order value over £3,000.01 = shipping costs £54.95 inc vat to a UK mainland address
For all customers with a delivery address outside of the UK mainland, there will be a different shipping cost to your address. Below is a list of locations that are subject to this price difference:
• Certain Parts of Scotland, Scottish Highlands & Islands (not restricted to the below postcodes or locations)
(Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH15-16, PH18-26, PH30-42)
(Islands – HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3)
• Northern Ireland
• Isle of Wight
• Republic of Ireland
• Channel Isles (Jersey, Guernsey, Alderney)
• Isle of Man
• Scilly Isles
Customers from the above locations will be contacted by one of our customer service representatives within 5 working days from the date the order was placed, to take any additional payment for delivery.
For European or Worldwide deliveries please send all details of your order to firstname.lastname@example.org and we will be able to quote you on a price for shipping.
The delivery charge paid at time of order is for one delivery once all items are ready to ship, we do not ship part orders as standard, however this is possible but is subject to a small split delivery surcharge.
Estimated Lead Times:
Training Accessories: Dispatched within 1 working day
Branded Teamwear & Equipment: Dispatched within 7 – 10 working days
Branded Teamwear & Equipment with Printing: Dispatched within 10 – 15 working days
Branded Teamwear & Equipment with Printing & Embroidery: Dispatched within 15 – 20 working days
Please note the above are guidelines only and are subject to stock availability and delivery from our suppliers.
If there are any stock issues with any items placed on your order you will be contacted within 72 hours.
We will always endeavour to deliver your goods as quickly as possible and deliver most orders prior to the above guidelines, however if you have a required date for your order please send us an email to email@example.com once you have placed your order and we will confirm whether this can be met.
We do have the ability to offer express service for those orders that are required to a deadline; this is subject to stock availability and is subject to a small surcharge. Please send an email to firstname.lastname@example.org once you have placed your order and we will confirm whether this can be met.
Please note that once we dispatch your order from our warehouse, it is then your responsibility to ensure that someone is present to sign for the parcel. If your order is then returned to us by the courier due to either an incorrect address supplied or that no one was available to sign for the parcel then we will need to receive a further payment for the same amount of paid delivery at time of the original order. Please note that if you have used a promotional code and received free delivery, then a charge will need to be taken before we will resend your order.
The above guidelines are subject to our standard terms and conditions.
Collection of Orders from our Show Room
Customers that have placed an order online, and thus paid the standard delivery charge, can opt to collect their order from our Show Room. However, there will be no refund of the delivery charge paid online. You will need to confirm in writing that you wish to collect you order, this needs to be done in writing either by Post, Fax or email. Only the customer that has placed the order online is able to collect an order and must bring photographic identification with them.
www.discountfootballkits.com is a discount UK supplier to Businesses, Football Clubs, Local Authorities, Universities, HM Forces, Schools and Colleges. All orders placed with our company are accepted on the basis that you are a business customer. We accept that if you don’t provide a company name that you are a sole trader and we supply you solely on a business to business relationship basis. We never recommend garment sizes to customers, some manufacturer’s state suggested ages/sizes, but you will appreciate that children of the same age are not the same size.
You must complete the returns form on our website within 7 days of receiving goods to entitle you for free returns. If the form is not completed within this time period then you would be subject to an administration charge, which is calculated as a minimum of £5 or 15% of the total value of the returned goods. Acceptance of returns, where the form has been completed after the 7 day period are at the discretion of the company.
No returns will be accepted for return after 14 days of you receiving goods.
Please note there is a strict no returns policy on all base layer shorts/bottoms due to them being an under wear product. We are also unable to accept any personalised goods or clearance items for return.
Please note that the return form is not acceptance of your return/exchange.
Once you submit this form you shall receive an email from one of our customer service representatives within 5 working days with confirmation of whether your request has been accepted. If accepted you shall be provided with a returns authorisation number and the procedure for the returns.
Goods cannot be returned without a returns authorisation number and failure to comply with this policy will result in your return being refused and any costs will be your sole responsibility.
All goods that are accepted for return must be complete and in an unused condition, the product must be undamaged and in the original packaging within 7 working days of receiving our return authorisation number. If items are returned with no tags or bags a charge of 50% or £5, depending on the greater value, shall be applied.
The return of goods is the customer’s sole responsibility and we encourage all customers to use an insured and tracked service to send items back. Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where Discount Football Kits have asked for a product to be returned and it is then deemed to be faulty Discount Football Kits shall cover the cost of the return postage up to a maximum of £7.50. If the return postage exceeds this price, please contact Discount Football Kits directly before sending items back.
When requesting an exchange, customers are responsible for any costs related to the return of items, along with the subsequent delivery charge to have the replacement(s) dispatched.
In regards to faulty items, we as a company reserve the right to refund for a faulty item rather than replacing it. This is dependent on the item and will be discussed further by one of our customer service representatives upon completion of the returns form.